Refund Policy

This page (together with the documents referred to in it) sets out the terms and conditions on which we supply any of the products (“Products”) listed on our website www.design-shack.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Prior to producing the Products, we make an electronic proof of the Product available for your approval. You are responsible for approving these proofs. You accept that once you have approved the proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the proof subsequently discovered by you.

Your statutory rights are not excluded, limited or otherwise affected by these terms and conditions.

If Your Material is submitted to us for online approval before 5pm, we will be able to set up a proof of the Product automatically that day. If Your Material is submitted to us for manual approval before 1pm, we will be able to set up a proof of the Product for you before 5pm. If Your Material is, however, submitted to us for manual approval after 1pm, we cannot guarantee a proof of the Product before 5pm.

If you do not require a proof on the Product, you must submit this before 3pm to ensure that it goes to print that day.