Delivery Policy

This page (together with the documents referred to in it) sets out the terms and conditions on which we supply any of the products (“Products”) listed on our website www.design-shack.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

AVAILABILITY AND DELIVERY

Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process. We do not offer international delivery at this time, but we will update our site if we can offer this service in the future.

The dispatch timescales for your Products will be dependent upon what type of Products have been ordered. Please review our site for our current estimated dispatch timescales per Product type. We use DPD to deliver all Products and these are sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates and cannot be guaranteed.

An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000 letterheads an individual part is 1 letterhead). We use our best efforts to deliver all parts to you in one package, but from time to time we may be unable to do so. In that circumstance we will update you by email and will arrange for separate deliveries.

Working days are Monday to Friday, excluding UK Bank Holidays.

All Products will require signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order.

Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.

Where delivery is delayed due to exceptional circumstances or a Force Majeure Event, we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.

Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.

NON-DELIVERY

You must notify us within 30 days of the date that the Products were dispatched of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action. You should notify us by telephone at 01634 710888 or email at sales@design-shack.uk. If you notify us after 30 days, paragraph 15.2 below shall apply.

The earliest date we can claim against DPD for non-delivery is 15 working days from the date of despatch. We cannot process a reprint or refund before this time.